Complaints Procedure

Please contact us in the first instance if for any reason you feel dissatisfied with any aspect of our service.

We will do everything we can to address your complaint and attempt to put things right as quickly as possible.

We will carry out an impartial review of the complaint with a view to understanding what did or did not happen and to assess whether we have acted fairly within our rights and have met our contractual and other obligations. We aim to provide you with a full written response within 8 weeks and endeavour to keep you regularly updated with the progress of the complaint.

Quantock Financial Services Ltd is an appointed representative of The Openwork Partnership, a trading style of Openwork Limited, which is authorised and regulated by the Financial Conduct Authority.

Quantock Financial Services Ltd Registered Office: Quantock Financial Services Ltd, 4 The Crescent, Taunton, Somerset. TA14EA. Registered company number 12383613. Registered in England & Wales.

The guidance and/or advice contained within the website is subject to the UK regulatory regime and is therefore primarily targeted at customers in the UK.

Our alternative dispute resolution provider is the Financial Ombudsman Service. Their website is financial-ombudsman.org.uk

Please read our privacy statement before making an enquiry.

Our Address: 4 The Crescent, Taunton, Somerset. TA14EA.

Approved by The Openwork Partnership on 15.05.24

Your home may be repossessed if you do not keep up repayments on your mortgage. You may have to pay an early repayment charge to your existing lender if you remortgage. As with all insurance policies, conditions and exclusions will apply. There may be a fee for arranging a Mortgage and the precise amount will depend on your circumstances. This will typically be £399. Not all Buy To Let Mortgages are regulated by the Financial Conduct Authority.

Think carefully before securing other debts against your home. Your home may be repossessed if you do not keep up repayments on a mortgage or loan secured against it.
The Financial Conduct Authority does not regulate Commercial Lending or some forms of Buy-to-Let.